Maruti Suzuki is planning to set up 1,500 EV-enabled service workshops across 1,000 cities in India. This is part of their bigger plan of having 8,000 total service touchpoints.
Maruti Suzuki is known for its low cost of ownership and reliable post-sales service for its ICE vehicles. They are actively trying to replicate this trust for their EV lineup.
The goal is to make EVs accessible, convenient, and appealing, ultimately aiming for the e-Vitara and future EVs to be the primary vehicle in Indian households. The brand's first EV, Maruti Suzuki e-Vitara, is going to launch in September 2025 and is expected to start from Rs. 20 lacs (ex-showroom).
Why has Maruti Suzuki Planned this EV Workshop Rollout?
The company's decision to establish 1,500 EV-ready workshops across 1,000 cities is driven by several strategic reasons:
Addressing customer confidence & range anxiety: The company can directly address "range anxiety" by having widespread service points with readily available help and service.
Leveraging existing network strength: Maruti Suzuki boasts the largest sales and service network in India. Expanding and upgrading 1,500 of these to be EV-ready allows them to quickly establish a broad service footprint.
Skilled workforce development: Maruti Suzuki is investing in training programs to create a pool of over 4,100 trained technicians annually to handle EV systems.
Supporting the government's EV ambitions: This initiative aligns with the Government of India's push for carbon net-zero objectives and faster EV adoption.
Also read: Owners of Tata Curvv EV & Nexon EV Will Enjoy Lifetime Warranty
Details About the Maruti Suzuki's 1500 EV Workshops Rollout
The brand has confirmed the launch of Maruti Suzuki e-Vitara, which is its first EV, a mid-size electric SUV. It is officially expected to launch in India in September 2025, right before the festive season.
Maruti Suzuki plans to have 1,500 EV-enabled service workshops covering over 1,000 cities across India by FY2030-31. This is part of their broader expansion to 8,000 total service touchpoints.
Maruti Suzuki will introduce a dedicated mobile app as part of the "e for me" solutions. This app is expected to help customers with charger discovery, route planning, slot booking for charging, making payments, and potentially even remote control of home charging.
The app will be supported by integrated offerings like the AI-driven chatbots and voice bots for customer support, and readily available genuine EV-specific parts at affordable prices.
These workshops will provide all types of EV-related support, from routine scheduled maintenance to complex repairs and software updates. The company will also offer smart home chargers along with installation support.
Maruti Suzuki is also establishing a network of fast chargers at their dealerships and service touchpoints in the top 100 cities initially. Moreover, they have planned for a roadside assistance that offers a dedicated Quick Response Team (QRT).
