The term “We”/ “Us” / “Our” used in this document refer to Droom Discovery and "You" / "Your" / "Yourself" refer to the users, who visit or access or use or avail any service or product (collectively “usage”) on or through website/App/ (individually and collectively, “Website”)NOTE:
Our primary goal in doing so is to provide You a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet Your needs, and to customize our Website to make Your experience safer and easier. More importantly, while doing so we collect personal information from You that we consider necessary for achieving this purpose.
In general, You can browse the Website without telling us who You are or revealing any personal information about Yourself. Once You give us Your personal information, You are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about You based upon Your behaviour on our Website/App. We use this information to do internal research on our Users' demographics, interests, and behaviour to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. This information may include the URL that You just came from (whether this URL is on our Website or not), which URL You next go to (whether this URL is on our Website or not), Your computer browser information, and Your IP address.
A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify Your computer to our server as a unique User when You visit certain pages on the Site and they are stored by Your Internet browser on Your computer's hard drive. Usually, cookies contain two pieces of information: a site name and a unique User ID. Cookies cannot be used alone to identify You, although they may be used to identify Your IP address. We use data collection devices such as "cookies" on certain pages of the Website/App to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
If You choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information You provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If You send us personal correspondence, such as emails or letters, or if other Users or third parties send us correspondence about Your activities or postings on the Website, we may collect such information into a file specific to You.
We collect personally identifiable information (email address, name, phone number, etc.) from You when You set up a free account with us. While You can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use Your contact information to send You offers based on Your previous orders and Your interests.
We will only keep Your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
We use personal information to provide the services You request. To the extent we use Your personal information to market to You, we will provide You the ability to opt-out of such uses. We use Your personal information to resolve disputes; troubleshoot problems; help promote a safe service; measure consumer interest in our products and services, inform You about online and offline offers, products, services, and updates; customize Your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to You at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our Users' activity on our Website/App.
We identify and use Your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify You and to gather broad demographic information.
We will occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like zip code, age, or income level). We use this data to tailor Your experience at our Website/App, providing You with content that we think You might be interested in and to display content according to Your preferences.
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that You request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to You as a result of such sharing unless You explicitly opt-in.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever You change or access Your account information, we offer the use of a secure server. Once Your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
While We protect Your Personal information as per industry standards, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal information. Therefore You acknowledge that You shall not hold responsible Droom Discovery in any manner whatsoever for loss of Your Information, or any other data, which You share with Us or which We have with Us if such loss or any damage caused to You because of events beyond Our control. You further acknowledge that any information (including your personal information) transmitted to Us or from Your use of Website will therefore be at Your own risk.
We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If You have any concern about privacy or grievances at www.droomdiscovery.com, please contact us at (email@example.com) with a thorough description and we will try to resolve the issue for You. If You want to remove Your contact information from all Droom Discovery lists and newsletters, please visit unsubscribe.
If any registered User requests their personal data/information or account to be deleted from the Website, we honour such requests and delete the said user data from our servers. The Users can send an email on the customer support id firstname.lastname@example.org or on email@example.com for request of their User data from the Website and we will delete the Users data within 24 hours and intimate the User on their registered email on the action taken. .
We use third-party advertising companies to serve ads when You visit our Website/App. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to this and other websites in order to provide advertisements about goods and services of interest to You.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Redressal Officer: Mr. Sunil Kumar Plot No. 77-A, Ground Floor, Iffco Road, Sector 18, Gurgaon - 122015, Haryana -India. Time: Mon to Sat (10:00 to 19:00) Email: Support@droom.in